Return & Exchange FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns & exchanges center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 45 days from the date of receiving the item.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
How long do I have before making a return, and do I have to pay for shipping?
- You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the date of receviving item. No returns made after 45 days from the date of receiving the item will be accepted.
- Shipping is free on your 1st return for any order. You must use the shipping label we provide, then send back and postmark the package within 45 days from the date of receiving item.
- After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 45 days of the date of receiving the item. There are two ways:
- you can use the shipping label we provided and pay a $ 7.99 shipping fee , which will be deducted from your refund.
- you can use your own shipping method and at your own cost.
How do I make a return?
- Visit our official returns & exchanges center.
- Enter the order number and email address. click the "Find Your Order".
- Select the item(s) you would like to return, indicate the reason, and submit.
- Print the return label and securely tape it on the outside of your return package.
- Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 45 days from the date of receiving the item.
*The shipping label we provide only works if you are shipping within the US.
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- Please make sure you don't include non-Longbida items by accident in your return package. We will not be responsible for sending back those items to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return & exchange or refund, reach out to us.